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Frequently Asked Questions

Find answers to the most common questions about custom aluminum extrusion, CNC machining, ordering, and shipping.

General Questions

What is SH-ALUMINUM's main business?

SH-ALUMINUM is a professional manufacturer specializing in custom aluminum extrusion profiles, precision CNC machining, and complete deep processing services (cutting, drilling, punching, bending, welding, anodizing, etc.). We serve 400+ customers across 50+ countries in automotive, solar, electronics, and industrial sectors.

Do you accept custom designs and drawings?

Yes. We offer complete OEM/ODM services. You can send us your CAD drawings (DWG, DXF, STEP, STP, IGS, PDF) or samples, and our engineering team will deliver a custom quotation and production plan within 24 hours.

Can I get a free sample before ordering?

Yes. We can provide free samples for standard profiles and stock material. For custom-made profiles, a sample fee is required, but it's refundable once a mass production order is placed.

What certificates do you have?

We hold ISO 9001:2015 quality management certification, SGS material test reports, RoHS, and CE certifications. We can also provide third-party inspection reports (BV, TUV) as per your request.

Products & Materials

Which aluminum alloys do you work with?

We primarily work with high-quality alloys like 6063-T5 and 6061-T6. We guarantee that we never use aluminum scrap in our production. All materials come with strict mill certificates to ensure purity and performance.

What's the maximum extrusion size?

We operate 6 advanced extrusion lines ranging from 600 to 3600 tons, with a monthly output of 1200 tons. We can produce profiles with thicknesses from 0.4mm to 20mm, and lengths up to 5.8M (or customized according to your needs).

What surface finishes do you offer?

We offer Mill-Finished, Anodizing (film thickness 7-23μ, 12-15 years outdoor lifetime), Powder Coating (60-120μ, 15-20 years outdoor lifetime), Electrophoresis, Wood Grain, Polishing, and Brushing. We ensure long-lasting durability for all weather conditions.

What's your CNC machining tolerance?

Our standard tolerance is ±0.02mm, and we can achieve ±0.01mm for precision parts. We have advanced 3-axis CNC machining centers to handle various geometries.

Order & MOQ

What is your minimum order quantity (MOQ)?

Our MOQ for extruded profiles is 500kg. For container shipping reference, a 20'FT container usually holds 10-12 tons, and a 40'HQ container holds 20-23 tons. For CNC parts, MOQ is flexible based on complexity.

How do I place an order?

Simply send us your requirements (drawings, specifications, quantity) via email or our online form. We'll provide a detailed quotation within 24 hours. Once confirmed, we'll issue a proforma invoice for your deposit.

Can I mix multiple profiles in one order?

Yes. We can combine multiple profiles into one order to save shipping costs. However, each profile may require a separate extrusion die, which involves additional tooling fees.

Production & Lead Time

What's your typical production lead time?

For new molds and samples, it takes about 7-10 days. Mass production is typically completed within 15 days. Please note that custom mold costs are absolutely refundable once your order reaches the agreed quantity.

Do you have in-house QC?

Yes. Our QC team performs: IQC (incoming material inspection), IPQC (in-process inspection), CMM (coordinate measuring), hardness testing, coating thickness measurement, and OQC (final inspection before shipment).

Can you handle urgent orders?

Yes, we can expedite urgent orders with priority scheduling. Please inform us of your deadline upfront, and we'll confirm feasibility. There may be a small expedite fee for extremely tight timelines.

Shipping & Payment

What are your payment terms?

Our standard terms are 30% deposit, 70% balance before shipment. We accept T/T, L/C at sight, and other payment methods upon negotiation. For long-term partners, we offer flexible payment terms.

How do you ship the products?

We ship by sea (FCL/LCL), air, or express (DHL, FedEx, UPS) based on your preference. For international orders, we can arrange EXW, FOB, CIF, or DDP terms. All shipments are insured.

How do you pack the aluminum profiles?

Packaging options include PE film for each profile, shrink PE film for each bundle, slot packing, craft paper, foam paper, or carton boxes. Custom packaging and labeling are also available upon request.

What if I receive defective products?

If any product fails to meet our quality standards, please contact us within 30 days with photos and inspection reports. We'll replace or refund the defective items immediately, and cover the return shipping costs.

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